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For any questions or for shipping inquiries and tracking updates - please let us know directly at these support channels below. We can respond to all forms of contact in under 24 hours on weekdays. Due to high volumes of inquiries, our response can be delayed.
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Due to the current worldwide situation, we cannot accept any returns, cancelations or exchanges at this time. All purchases made on or after March 1st, 2020 are final sale to protect our staff and customers. We appreciate your understanding.
Unfortunately, we cannot accept refunds for change of mind or change of color.
Incorrect addresses submitted cannot be reshipped/refunded.
*Please double check your shipping address before you submit all orders
Unfortunately, we are not responsible for in-transit damage.
Once orders leave Curve&Peach headquarters, they are under the responsibility of the carrier company. All customers claiming damage will be required to submit a damage claim directly with the carrier company and follow their instructions.
Unfortunately, we are not responsible for lost, stolen, or misdelivered items.
Once orders leave Curve&Peach headquarters, they are under the responsibility of the carrier company with the official record being your tracking information. All customers claiming loss, theft, or misdelivery will be required to submit a claim directly with the carrier company and follow their instructions. If package misdelivery or theft is suspected, it may be a more serious problem of an insecure shipping location.
Please pick up packages in a timely manner, failure to pick up your package within the timeframe provided by USPS will result in the package being returned USPS overseas warehouse for disposal and we will not be able to find and reship your package. Unfortunately, we are not responsible for damages caused by misuse of the item. Starting from the day of delivery all items are under the responsibility of the recipient.
If you receive goods that are faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item in writing (by e-mail or by Instagram Direct Message) and provide photographic evidence. We will not be able to replace the item if you fail to contact us within 48 hours of receipt of the item. All costs arising from returning an order must be borne by the customer.
We cannot be responsible for any tariffs, CUSTOM RESTRICTIONS, or other regulations that apply in the Buyer’s country. We encourage you to speak with your customs office if you have any questions.
If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in good condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. Only the amount paid for the products will be refunded.
The customer is responsible for any duties or taxes that may apply. It is also the customer’s responsibility to negotiate for the release of their package in the event that it is held up by customs. We can provide necessary paper works/certification, if available, to help with the negotiation.
Please do not 'return to sender' without prior contacting us. This will not be accepted as a refund or exchange and you will be responsible for any return shipping fees to get the product back to you.
